Training Programs

Performance Management Supervisor Training Series

Each program is a half-day, with interactive exercises and valuable reference material.

Job of a Supervisor
Avoid depending on a "one-style-fits-all" approach to supervision by learning the different leadership styles and when to use each.
> Assess your predominant leadership style
> Adapt your leadership style to the employee and situation
> Understand the difference between assigning, delegating and abdicating

Effective Communication Skills

Be more effective in your interactions by understanding your own and others' communication style, and learning how to adapt your approach to fit others' preferred communication style.
> Understand your communication style and learn how to adapt your communication style to fit the situation and others
> Apply the fundamentals of verbal and non-verbal communication
> Improve your listening skills

Setting & Communicating Performance Expectations; Appraising Performance

Determine what level of performance you should expect from your employees and learn how to give performance feedback, formally and informally.
> Describe performance in behavioral terms
> Appraise performance objectively
> Conduct the performance review session effectively

Motivating & Coaching Employees

Maximize your employees' strengths and gain their commitment through understanding their motivators.
> Understand what motivates you and others
> Give feedback (especially criticism) in a motivational and productive way
> Learn the coaching process to achieve better performance

Counseling & Disciplining Problem Performers

Know what you should do when dealing with a problem performer and proper procedures if it becomes a disciplinary case.
> Understand the cause(s) of performance problems
> Conduct a performance counseling session effectively the first time
> Learn the steps of progressive discipline and how to document poor performance

Managing Conflict/Work Group Effectiveness

Get the best results from a team by learning how to manage conflict and focus on effective team member and leader behaviors.
> Determine your approach to dealing with conflict
> Understand alternative and appropriate ways of managing conflict
> Recognize the characteristics of an effective team

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