Training Programs
Performance Management Supervisor Training Series
Each program is a half-day, with interactive exercises and valuable reference material.
Job of a Supervisor
Avoid depending on a "one-style-fits-all" approach to supervision by learning the different leadership styles and when to use each.
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Assess your predominant leadership style |
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Adapt your leadership style to the employee and situation |
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Understand the difference between assigning, delegating and abdicating
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Effective Communication Skills
Be more effective in your interactions by understanding your own and others' communication style, and learning how to adapt your approach to fit others' preferred communication style.
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Understand your communication style and learn how to adapt your communication style to fit the situation and others |
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Apply the fundamentals of verbal and non-verbal communication |
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Improve your listening skills
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Setting & Communicating Performance Expectations; Appraising Performance
Determine what level of performance you should expect from your employees and learn how to give performance feedback, formally and informally.
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Describe performance in behavioral terms |
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Appraise performance objectively |
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Conduct the performance review session effectively |
Motivating & Coaching Employees
Maximize your employees' strengths and gain their commitment through understanding their motivators.
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Understand what motivates you and others |
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Give feedback (especially criticism) in a motivational and productive way |
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Learn the coaching process to achieve better performance |
Counseling & Disciplining Problem Performers
Know what you should do when dealing with a problem performer … and proper procedures if it becomes a disciplinary case.
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Understand the cause(s) of performance problems |
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Conduct a performance counseling session effectively the first time |
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Learn the steps of progressive discipline and how to document poor performance |
Managing Conflict/Work Group Effectiveness
Get the best results from a team by learning how to manage conflict and focus on effective team member and leader behaviors.
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Determine your approach to dealing with conflict |
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Understand alternative and appropriate ways of managing conflict |
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Recognize the characteristics of an effective team |
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